I have had problems With all the Tech Support for the house Internet as well so challenging we invested in excess of an hour working with a problem. I’ve been possessing for months and months.
Also, our phone line to your home came down in a very windstorm the opposite evening, as did our neighbors. We do not utilize a landline anymore, though the cable is in the street and however related on your house conclude. I proposed that they just take out it fully. They stated as I didn't have an Energetic landline, they might not send out a technician out to wash up the wire in the course of the road.
It is now been two months and my difficulty with the billing hasn't been fixed , I are actually customer Telus for over twenty years which customer service is horrendous! I requested to talk to supervisor quite a few often times ultimate. She reported she would Additionally they wanted me to go to the retail outlet the place I drop the cell phone off and acquired the cell phone when I explained to her I did all of it on the internet she didn’t believe me? The telephone I gained the box was opened and there was no physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go all the way down to the store to receive why was my box open up? Why wasn’t my box sealed? Phone fall batteries is incredibly incredibly gradual like my previous cell phone was way better than this thing. I think they gave me a previous phone is how they deal with customers with prolonged as they reward loyalty ?!!!
If an automated assistant asks for The key reason why of your get in touch with, point out "I want to make payment preparations for my mobility Monthly bill".
• I to begin with renewed my agreement soon after speaking by having an agent named Abdul, who gave me a deal that I acknowledged, even though it couldn’t match an offer from Rogers.
I'd also like to grasp why this was removed? Appears to be Silly that we now should call tech support to carry out a thing that Telus customer service we did not will need the for previously
after the agent evaluation my account he explained I am unable to provide you with a deal or credits like you have now using your exiting account, so i just gave up and hangup the cellular phone.
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• After i called to make clear, Eunice from your BCX Wi-fi Auto team advised me which the savings had been used. On the other hand, she copied and pasted Abdul’s notes, which did not make clear the price reduction specifics.
I will terminate all of the services dwelling and cell with Telus and inform my family and friends to take action, that was the worst working experience I bought with Telus
My professional assisted me with my problem and answered all of my comply with-up issues. You have the most effective folks Operating for you!
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring that I need to simply call during "common office hours". Is that this for true?
The Television set signal continues to be shed given that Friday, September 27th as well as the technician who confirmed up yesterday, September 30th couldn't resolve the issue soon after modifying the Television cable box and cable. I was educated that the online world Modem has to be altered much too, but he didn't have it.
Hi everyone, I should Make contact with customer service with regard to modifying a payment arrangement. I needed to know when there is an e-mail or other way to contact them because I am Functioning, and many periods I endeavor to connect with and don't get to talk to another person ahead of I need to hang up.
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